Maybank Singapore splurges $55m on IT infrastructure upgrade

Taps Dimension Data Singapore and NTT Singapore.

According to a release, Maybank Singapore has signed a SGD$55 million IT contract with Dimension Data Singapore and NTT Singapore to upgrade its IT infrastructure to improve service reliability, customer user experience and ensure that it is well-positioned to capitalise on future growth opportunities.

At a joint signing ceremony held today, Maybank Singapore’s Head of Information Technology and Virtual Banking, Mr Lim Kuo Siong said, “The IT infrastructure of a bank powers its entire operations and is a crucial aspect in ensuring that we provide the very best services to our customers.

This investment will see the bank’s current infrastructure transformed into a world-class IT operation with more reliable, 24X7 banking service for our customers.”

This investment is an important step in furthering Maybank’s journey towards becoming a regional financial services leader. It also reinforces the bank’s commitment to the Singapore market and paves the way for further investment and transformation of business applications.

Mr Lim also emphasised that Maybank’s top priority is its customers. “We are constantly seeking out efficient services and better ways in which we can deliver improved end-user experience.

Maybank needed an advanced data centre and IT operations to ensure that we would be closely aligned to the business vision and growth, and support the bank’s operations with improved business resiliency, reduced compliance and operational risk and enhanced operational readiness.

“By harnessing the latest technological advances, we can increase our network's effectiveness and ensure maximum system uptime so that our customers can conduct their banking transactions seamlessly and securely at any time, and anywhere in the world.

This will also bring about cost and operational efficiencies through infrastructure virtualisation and consolidation,” he said.