ANZ, NAB least liked Australian banks

Business customers rank both the worst for 12 months.

Australia and New Zealand Banking Group and National Australia Bank are the least popular among Australia’s Big Four banks, according to business customers.

A survey of satisfaction by the Australian Associated Press among business customers of the Big Four shows NAB and ANZ ranked below Commonwealth and Westpac for every one of the past 12 months.

ANZ and NAB both had an average business customer satisfaction rating of 7.0 in the financial year ending June. In contrast, Commonwealth Bank of Australia and Westpac Banking Corporation or Westpac finished the financial year with average business customer satisfaction ratings of 7.4 and 7.3 out of 10, respectively.

Analysts said Westpac and Commonwealth had done a better job of keeping their customers happy, and noted that business decision makers have consistently rated Westpac and the Commonwealth Bank highest.

Also Read

Cambodia enables QR payments from foreign e-wallets through Alipay+

Hong Kong to rename ‘virtual banks’ to ‘digital banks’

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit